Contact

The fastest way to reach us is email or a support ticket. We answer within one business day.

General questions

Email [email protected], or open a ticket from the Support page once you're signed in.

Fulfillment

Questions about connecting a store, sending inventory to the warehouse, an order or a return — email [email protected] with your store name and, if relevant, the order number. Our fulfillment center is in Houston, TX; shipping addresses for inbound inventory are provided after you connect a store.

Billing & refunds

For receipts, refund inquiries, or chargeback questions, email [email protected] with the date and amount of the charge. See also our refund policy. Your full fulfillment bill — every receiving, pick, pack, shipping and return charge — is itemized in your Fulfillment billing page.

Bug reports & feature requests

Open a support ticket or email us with steps to reproduce, the URL where you saw the issue, and a screenshot if possible. We triage these daily.

Press / partnerships

[email protected] — we're happy to talk.